RETURNS
RETURNS POLICY
We take a lot of care with every pair that leaves us. As with any sewn garment there may be subtle variances that reflect the human touch that sets our products apart. We strive for perfection in every piece, but hey, we think quirks add character. If there's a major fault or defect with your order, we'll sort you out with a refund or replacement at no extra cost.
Bought the wrong size or colour? We're happy to process an exchange within 14 days of receiving your item. Just cover the return shipping and we'll take care of the rest. We currently don't offer refunds for change of mind.
RETURNS PROCESS
To allow us to process a return, please contact us by email to hey@thebrandfriday.com
In your email please include the following details for a timely return:
- Name
- Your order number
- Proof of purchase
- A brief outline of why you are returning the product
- If you are returning due to the product being faulty, please include an image of the faulty part
We reserve the right to consider return requests, and to track returns initiated from the same name, email address, billing address, mailing address, or IP address.
RETURNS SHIPPING
To return your product, please mail your product using the original satchel to:
Unit 15, 35 Richmond Avenue
The Brand Friday does not take responsibility for any return items lost by a shipping provider.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of a product purchased from The Brand Friday and compensation for any other reasonably foreseeable loss or damage.
